Reference

Terms & Conditions that protect your account and payouts

When you open an account at pohon169 slot, you're agreeing to a set of rules designed to keep your deposits safe, your withdrawals verified and your gameplay fair.

Account VerificationWithdrawal ConfirmationPayment Security
Explore the Lobby Read FAQ
pohon169 slot Terms & Conditions that protect your account and payouts
GET HELP WITH YOUR TERMS

How to reach us about account rules or disputes

Live Support Open the chat widget in the lobby any time during operating hours. Our support team can clarify account rules, explain withdrawal steps and help resolve payment issues.
Email Support Send your question to our support email address — include your account username and a clear description of what you need. We reply within 24 hours.
Account Settings Visit the Settings page in your account — you'll find a link to our full terms, a dispute form and FAQs about account access and withdrawals.
HOW WE PROTECT YOU

Data, security and your rights under our terms

Data Handling

We store your name, email, phone number and payment details securely using encryption. We never sell your data. Your information is kept on servers with restricted access.

Cookie Policy

We use cookies to remember your login, track your gameplay preferences and prevent fraud. You can manage cookies in your browser settings without breaking account access.

Account Security

Your password is encrypted the moment you create it. We monitor your account for unusual login locations. If you spot suspicious activity, contact support immediately to freeze your account.

Data Retention

We keep your account details and transaction history for seven years, as required by Indonesian financial regulations. After account closure, we retain records for dispute resolution.

Request Changes

You can request to update your personal details, email or phone number from Settings. Changes take effect within two business days after verification.

Contact for Privacy

Questions about how we use your data? Email our privacy team or use the Data Request form in Account Settings. We respond within 30 days.

What players in Surabaya and across Indonesia ask about our terms

Yes. Go to Account Settings, select Personal Info and update your email or phone. We'll send a confirmation code to verify the change. Updates take effect within two business days. Your deposit and withdrawal methods stay linked to your account.

Click Forgot Password on the login page. We'll send a reset link to your registered email. The link works for one hour. Create a new password and log back in. If you don't receive the email, check your spam folder or contact support.

Withdrawal limits depend on your account verification level and payment method. DANA, OVO, GoPay and QRIS each have different daily caps. Check your Withdrawal page to see your current limit, or contact support to request a review after completing additional verification steps.

Most QRIS and OVO withdrawals arrive within 5–15 minutes. We process them every hour on the hour. In rare cases—if your bank is offline or your account needs verification—it may take up to 24 hours. Check your transaction status in the Wallet section.

Email support with your account username, transaction ID and a description of the dispute. We review your account history and confirm the transaction within 24 hours. If we find an error on our side, we correct it immediately. Our decision is final and binding under our terms.

Yes. Go to Account Settings, select Close Account and confirm. Your balance will be withdrawn to your registered payment method. A closed account cannot be reopened; you'll need to open a new one. We retain your data for seven years as required by law.

Our compliance team reviews account activity against our terms. Common reasons are repeated failed login attempts, suspicious betting patterns or use of multiple accounts. If your account is flagged, we email you with details. You can appeal the decision by replying to that email within 14 days.

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